If you have specific delivery instructions (eg leave with a neighbour/in a safe place) you MUST reply to the email/SMS you will receive from DPD. Putting a note on your order does not guarantee the instruction will be followed.
We currently only ship to UK locations.
For most locations, the cost of delivery is £5.00
All orders are shipped with DPD and wherever their service allows, are dispatched for delivery the next (Mountain Kit) working day.
Please note Next Day Delivery is from when the order is dispatched, not necessarily from when the order is placed.
Orders to areas which are classed as remote by DPD may take 2 days to arrive.
Services to 'remote' locations (two day delivery time)
We have daily collections from Tuesday to Friday and always try our best to ship your order the same day. At busy times or if we receive your order after our daily collection, it will be added to the following day's shipment.
If we receive your order after Friday's collection, it will roll-over to the following Tuesday.
If delivery has not been made 7 days after placing your order, please contact us with your order details.
Tracking your Order
Once your parcel has left our warehouse you will receive an email with full tracking details and on the day of delivery you will receive a second email, and text message if you supplied a mobile number when placing your order, with a one-hour delivery window and more information on how to track your delivery.
If you are not going to be in you will be able to change the delivery date, ask to collect your parcel from your nearest Pickup Shop, nominate a neighbour to receive your parcel for you or arrange to have your order delivered to a safe place at your address - all from this email or text message.
Important guidance prior to returning your products (T's & C's)
You should only return items purchased from Mountain-kit.co.uk. Items returned which have been purchased through other channels will be automatically returned for you to return to point of purchase.
Please note we are unable to except returns on items where the product tags have been removed. These items will automatically be returned to you.
We currently do not offer free of charge exchanges. If you have received an item which does not fit and would like another size, you should place a new order for the item. The original item will be refunded once we receive it back (subject to the T's & C's)
Postage costs incurred in the return of non-faulty items must be covered by the customer.
If you have purchased through our ebay store, please follow the instructions on ebay. If you have purchased in-store, please bring the item back to the store.
Unused, non-faulty items
Mountain Kit accept returns of non-faulty items up to 14 days from the order date.
If you would like to return an unused, non-faulty item within this time please send it back to us at:
15 Merchant Court
North Seaton Ind Est
Please note that in the unlikely event that you need to return a damaged item, Mountain Kit will refund the cost of postage up to a maximum of £5.00
Also, if an incorrect item has been received we will reimburse postage of its return up to £5.00. Again, you can use a more expensive service and pay any additional yourself should you wish.
We do not offer to reimburse postage costs if an item doesn't fit / you don't like it / change of mind etc.
Condition of return
All tags and accessories should still be attached to the item and if possible, it should be returned with its original packaging.
IMPORTANT - DO NOT REMOVE THE PRODUCT TAGS UNLESS YOU PLAN TO KEEP THE PRODUCT YOU HAVE PURCHASED
Where product tags have been removed, even if they have been re-attached, Mountain Kit will not be able to refund the product.
Once we have received your item(s), we will inspect them and usually process a refund within 2 working days. To be considered for a refund, the products must not have been worn, other than to try on for size indoors.
All postage costs for the return of non-faulty items are at the buyers expense. Mountain Kit accept no responsibility for items lost in transit on their way back to us.
If you are not sure about anything to do with this procedure, please feel free to contact us and we will do our best to help.
Used, faulty items
Please read our guarantees section to to find out if your item is covered under warranty.
If your item is under warranty, please contact us so that we can resolve the claim in the best and most timely manner.
Many of the items we sell will come with the full manufacturer's guarantee. SMU, Ex Display and production products are covered under these conditions.
Faults in workmanship and manufacturing are guaranteed for the reasonable lifetime of the product.
The guarantee applies only to the original purchaser of the item.
General wear and tear is not covered by the guarantee but we may be able to arrange a repair under certain circumstances. This will usually incur a cost. Please contact us for more information.
Faults deemed to have been caused by misuse or improper care (including washing not in accordance with the product wash care instructions) are not covered by the guarantee.
Wash care instructions can be found on the label of each garment.
We may be able to arrange for a repair to be carried out at your cost, so please contact us for further details if you would like to use this service.
Sample products are made as a representation of the finished product and are usually only made in one or two sizes. In our many years of selling samples, we have found that 99% of them are exactly the same as the finished production version.
There may however be occasions where the fabric, trim or fit differs from the production version. We try our best to identify any issues like this and make you aware of them in the product description prior to purchase. Inevitably there will be instances where minor differences are missed.
It is your responsibility to inspect the product thoroughly and make sure you are happy with it before wearing/using it. If for any reason you are not completely happy with your purchase, you have the right to return it to us unused.
Sample products come with a 60 (sixty) day guarantee from the date of purchase. After this time, we will not accept returns of sample products.
Items which are marked as a second or repair do not carry a guarantee.
We will always try to be very clear about the fault/repair to the item but occasionally there may be a small fault that is missed. Seconds/Repairs are sold as described so please be aware of this risk before you purchase. If you have any questions about these items, please contact us so we can do our best to help you.